Introduction
At EduAspire.xyz, we strive to provide the best educational resources and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions regarding refunds for our products and services.
1. General Refund Policy
1.1 Digital Products
We offer a full refund on digital products (such as e-books, online courses, and downloadable content) under the following conditions:
- Eligibility: You must request a refund within 14 days of purchase.
- Usage: The digital product must not have been significantly used or downloaded more than 30% of the content.
- Technical Issues: If the product is defective or not as described, and we are unable to resolve the issue, you may be eligible for a full refund.
1.2 Services
Refunds for services (such as tutoring, coaching, or consultation sessions) are provided under these conditions:
- Cancellation: You must cancel the service at least 24 hours before the scheduled start time to be eligible for a full refund.
- Satisfaction Guarantee: If you are not satisfied with the service provided, you may request a refund within 7 days of the service date. We will review your case and issue a partial or full refund based on the circumstances.
2. Subscription-Based Products
2.1 Monthly Subscriptions
- Cancellation: You can cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle. No refunds will be provided for the remaining days of the month in which you cancel.
2.2 Annual Subscriptions
- Cancellation: If you cancel an annual subscription within the first 30 days, you will receive a prorated refund for the remaining months. After 30 days, no refunds will be issued for cancellations.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at refunds@eduaspire.xyz with your order number, product/service details, and the reason for your refund request.
- Review: Our team will review your request and notify you of the status within 5-7 business days.
- Approval: If your refund is approved, we will process the refund to your original method of payment. The credit will be received within a certain amount of days, depending on your card issuer's policies.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Discounted or promotional items
- Courses or services purchased through third-party providers
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: refunds@eduaspire.xyz
This Refund Policy is designed to cover a range of scenarios that might be relevant for EduAspire.xyz. Tailor it to your specific products, services, and customer needs, and ensure it complies with local consumer protection laws.